We are proud to introduce our Community Association Management Team
Kay joined Slatter Management Services, Inc. in November 2005 after relocating from London, England. Prior to Kay’s move to North Carolina she gained customer service and management experience as Sales Manager for a large hardware company. Since joining Slatter Management, Kay has acquired a wealth of community management knowledge and education. Kay has been awarded her CMCA, AMS and PCAM designations. Kay's experience as an Administrative Assistant, a Community Manager, and Director of Operations provides her with key insights into the industry and lays a solid foundation for her role of President.
Certified Manager of Community Associations, a Fellow of the British Institute of Risk Management and holds a U.S. BA Certification in Risk Management. Formerly Vice President of the Steven D. Bell and Company, Community Association Division, Terry and his wife Jill purchased the Division in May 2002. As principal of Slatter Management Services, Inc. Terry has enjoyed maintaining a leading edge role in Community Association Management. Terry currently serves as Past Chairman of the Central North Carolina Better Business Bureau and Past President of the Guilford Rotary Club of Greensboro.
Phyllis joined Slatter Management Services, Inc. in April 2002. She studied accounting at GTCC. She came to Slatter Management with 5 years experience of community management accounting and has been with the company for 12 years. She has received her CMCA certificate and is a Certified Manager of Community Associations, and has completed the M-100 course - The Essentials of Community Association Management, the M-206 course - Financial Management and the M-310 course - Management Company Administration.
Dean joined Slatter Management Services, Inc. in October 2005. Dean spent 10 years in Maintenance Management. His skills have provided Slatter Management with a skilled and professional maintenance team. Dean is also the manager of A-1 Pool Service, Inc., servicing private and commercial pools. Our NC Certified Pool Operators have over 30 years of combined experience providing hassle free year round, seasonal maintenance, repairs and pool supplies.
Megan Clapp joined Slatter Management in September of 2013. She moved to North Carolina in 2010 from California where she was born and raised. Megan has an Associate's Degree in Social Sciences and a Bachelors of Science Degree with a Specialization in Human Services. Megan currently serves on the CAI Triad Council Committee and is very active in the Community Association Institute.
Chris started with Steven D. Bell & Company in March of 1994 working in the Homeowners Association division as an Administrative Assistant. After the division was purchased by Terry Slatter in May of 2002, Chris chose to continue working for Terry and focus on working in the accounting side of the company. Chris has also served on the Board of Directors for her own HOA which has provided valuable insights into both sides of the HOA world.
Jacqueline began her career with Slatter Management Services, Inc. in 2001, after obtaining an associate's degree in business and managing apartment communities for 10 years in which she earned her CAM. Jacqueline's solid organizational and time management skills, along with her unique skill set for problem solving is very beneficial for our communities.
Andrea joined Slatter Management in August 2009. She has a Bachelor of Science Degree in Elementary Education from the University of North Carolina at Greensboro. Andrea has extensive customer service experience through her work in hotel management and over 11 years in the community association industry. She received her CMCA license in April, 2011 and was the recipient of the '2011 Manager of the Year Award' presented during the 2011 Community Association Institute Annual Conference. Andrea has also served on CAI-NC Triad Chapter Council.
Mary joined Slatter Management in February 2016. She is a true people person and a Greensboro native. Mary brings with her to Slatter extensive experience in Customer Service gained through her service in Wholesale Distribution Sales, Account Management, and New Home Sales.
Carol graduated from the University of North Carolina at Greensboro with a Bachelor of Science in Business Administration and a Minor in Marketing. She has 20 plus years of customer service experience and Key Accounts Management and takes a hands on approach to Community Management. Carol has an eye for attention to detail and values relationship building
Jennifer joined Slatter in March of 2018. She has worked with the Multi-Family Department which has allowed her to gain experience in condominiums, townhomes and single family homes. Recently, Jennifer was appointed the onsite Property & Operations Manager for Lake Jeanette Association, Inc. Her experience and personality has shown she is able to adapt in any situation. Jennifer has worked as a producer for sports documentaries working with high profile clients. Her bubbly personality and smile can’t be missed!
Mandy moved to North Carolina in 2009 with her family from Central New York though a native of Western New York. She joined Slatter after working over 10 years in higher education as an academic advisor, and assisting over 1,500 students in her last year. Mandy holds a Bachelors of Arts in Sociology, and has been in the business of helping professions and customer service since graduating from college.
Janine was raised in Virginia Beach, Virginia. After spending 13 years in the Cellular Industry as a District Manager, Janine changed career paths to the Association Management Industry. Janine has been in Association Management for 9 years and brings attention to detail and exceptional customer service to her portfolio of Associations. Janine has earned her CMCA, AMS designations and has successfully completed the M201, M203, and M206 classes. “No Excuses, No Explanations” -Tony Dungy.
Karie joined Slatter Management Services, Inc. in June 2018. She recently moved back from Syracuse, NY to be closer to her family. She came to Slatter Management with an extensive customer service background of 25 years ranging from retail, travel industry, Parks & Recreation, and medical call center. Prior to moving back to North Carolina, Karie trained in Emergency Communications. Karie is a dedicated team player and will extend her hand to help out in any area that she can. She loves working with the public and likes to preserve harmony in all situations. Karie continues to grow with Slatter Management and will continue to further her education in homeowner’s association management.
We pride ourselves on always striving to find ways to improve our service to our customers and take a proactive rather than reactive approach to managing our associations. Small, large, condo or single family; we are always pleased to tailor a service to fit your community’s needs.
4125 Walker Ave Ste G
Greensboro, NC 27407